our privacy policy
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Our Website Privacy Policy

This privacy policy sets out how Basildon Timber Merchants Ltd (“us” “we”) uses and protects any information that you give us when you use this website.

Basildon Timber Merchants Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 4th May 2018.

Who Are We?

We are Basildon Timber Merchants. We are a business who have been offering a service to both the trade professional and D.I.Y enthusiast since 1989. We pride ourselves on quality and service. We understand your requirements and the need for a reliable supplier, we have facilities for collection and offer an excellent delivery service. We offer competitive prices on all products and are willing to negotiate discounts on specific projects or bulk orders.

What we collect

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode
  • Other information relevant to customer views and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular but not limited to, for the following reasons:

  • To supply you with products, recover debt, to help us prevent fraud and to keep records of your purchases
  • Sending/receiving of invoices, statements, remittances and queries, to send orders and quotations, answering questions and receiving relevant communications from us
  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send emails about price increases, new products, special offers or other information which we think you may find interesting using the email address which you have provided

Lawful Basis - What information do we collect and how do we use it?

When you purchase products, make enquiries about our products, complete and sign an account application form or otherwise provide us with your personal data while either on our website, by telephone or in our premises, we may collect personal data from you, such as your name, billing address and delivery address details, your email address and a contact telephone number, we will also require your credit/debit card details should you choose to pay for your goods in this way. We will use this information to supply you with the products, to recover debt, to help us prevent fraud and keep records about your purchases – herein referred to as the “contract”, The information will be stored for business purposes including but not limited to sending/receiving invoices, statements, remittances and queries; sending orders and quotations and receiving relevant communications from us. The processing of your personal data is necessary for the performance of a contract between us.

As you move around our site we will collect information about your visit, such as which pages you visit, how often you visit and what links you click on. This will include technical information such as Internet Protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, operating system and platform and information about your visit such as the full Uniform Resource Locators (URL) clickstream to through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), and methods used to browse away from the page and any phone number used to call our company.

We may monitor, record, store and use any telephone, email or other communication with you in order to check any instructions given to us for orders, quotations, training purposes, for crime prevention and to improve the quality of our customer service.

Where we store your personal data

The personal data that we collect from you is stored on secure information technology systems located in the EEA which are operated by us or on our behalf by third parties. Some data processing in relation to web and email services and delivery of any products ordered by you is carried out on our behalf by a third party. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our site; any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites/Third Parties

Our website may contain links to other websites of interest/products. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Sharing your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are require by law to do so. We may use your personal information to provide a credit facility to you, in which it will be necessary to use your details on our accounting software. We may disclose your personal data to credit checking companies and in the event of debt collection, County Courts, as defined in Section 1159 of the UK Companies Act 2006. When making disclosure only information that is relevant and necessary for the purpose for which it is being disclosed will be shared.

Controlling your personal information

You have the right to and may request details of personal information which we hold about you under the Data Protection Act 1998 and The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679). If you would like a copy of the information held on you please email [email protected] or write to Basildon Timber Merchants Ltd, Honywood House, Honywood Road, Basildon, Essex, SS14 3DT. Any request will of course be dealt with as soon as possible and within an acceptable time frame.

You have the right to object, erasure, rectification or to restrict processing as well as withdrawal of consent of your data where relevant and applicable – any of these can be requested using the contact details provided herein.

Keeping you informed

Only information that continues to be relevant will be kept for as long as necessary and deleted once it is no longer required for the purposes for which it was collected. Provision of personal data is a statutory requirement.

GDPR Data Breach

A personal data breach means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data. This includes breaches that are the result of both accidental and deliberate causes. It also means that a breach is more than just about losing personal data. Personal data breaches can include:

  • Access by an unauthorised third party
  • Deliberate or accidental action (or inaction) by a controller or processor
  • Sending personal data to an incorrect recipient
  • Computing devices containing personal data being lost or stolen
  • Alteration of personal data without permission
  • Loss of availability of personal data

Any breaches or suspected breaches of data will be reported to the ICO within 72 hours of us becoming aware of such a breach, where feasible.

Changes to our Privacy Policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.


If you have any questions, comments or requests regarding this privacy policy, we will be happy to answer them. Please contact us at [email protected]

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